Privacy Policy

Privacy Policy

Last updated: 15 December 2025

Vibeartz (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Business Details

Business Name: Vibeartz
Address: 12/11 Bulcock Street, Caloundra QLD, Australia
Email: info@vibeartz.com

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely via third-party payment providers; we do not store full card details)
  • Order details and purchase history
  • Customisation details for personalised products (such as names, dates, messages, images provided by you)
  • Communications with us (emails, messages, enquiries)
  • Website usage data (such as IP address, browser type, and cookies, where applicable)

3. How We Collect Personal Information

We collect personal information in several ways, including when you:

  • Make a purchase in-store or online
  • Place a custom or personalised order
  • Contact us via email, phone, social media, or website forms
  • Subscribe to our mailing list or promotions
  • Visit our website (where cookies or analytics tools are used)

Where possible, we will collect personal information directly from you.

4. Why We Collect, Use, and Disclose Personal Information

We collect and use your personal information to:

  • Process and fulfil orders
  • Create and deliver customised or personalised products
  • Communicate with you about your orders, enquiries, or requests
  • Provide customer support
  • Process payments and issue refunds
  • Improve our products, services, and customer experience
  • Send marketing communications (where you have consented or where permitted by law)
  • Meet legal, regulatory, or accounting obligations

We will only disclose your personal information where necessary, including to:

  • Payment processors
  • Delivery and logistics providers
  • IT, website, and system service providers
  • Professional advisers (such as accountants or legal advisers)
  • Government authorities where required by law

5. Custom and Personalised Artwork

If you provide images, text, or other content for personalised products, you confirm that:

  • You have the right to provide this content
  • The content does not infringe any third-party rights

We use this information solely for the purpose of producing your requested product unless otherwise agreed.

6. Marketing Communications

We may send you marketing or promotional communications if:

  • You have opted in to receive them, or
  • It is otherwise permitted under Australian law

You may opt out of marketing communications at any time by:

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality
  • Analyse website traffic and usage
  • Enhance user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure systems and password protection
  • Restricted access to personal information
  • Use of reputable third-party service providers

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us at info@vibeartz.com. We will respond within a reasonable time and in accordance with the Privacy Act.

10. Overseas Disclosure

We generally do not disclose personal information overseas. However, some third-party service providers (such as website hosting or payment platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

11. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us with details of your complaint:

Email: info@vibeartz.com

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.

13. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact us:

Vibeartz
12/11 Bulcock Street
Caloundra QLD, Australia
Email: info@vibeartz.com

This Privacy Policy is provided for general informational purposes and is intended to align with Australian privacy requirements.

Who we are

Suggested text: Our website address is: https://vibeartz.com.au.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.